Complain and Appeals Process

At SAV Advisory, we take all appeals seriously and have established a thorough process to handle them effectively. Here’s how our appeals process works:

1. Receiving and Recording Appeals

All appeals are submitted to our company and recorded. If a complaint has already been addressed, a designated individual appointed by our organization will review and approve the matter.

2. Investigation and Action Plan:

We investigate each appeal and inform the client of our investigation plan and the subsequent actions we will take.

3. Investigation Report:

For each appeal, an Investigation Report is maintained. If additional corrective or preventive actions are needed, they will be identified and implemented based on this report.

4. Communication with the Client:

A copy of the Investigation Report is sent to the client.

5. Further Review:

If there is any further ambiguity or if the issue remains unresolved, it will be reviewed by our Board of Directors for a final decision. If necessary, the matter will be referred to the accreditation board for additional comments.

This process ensures that every appeal is handled fairly, transparently, and with the utmost respect for confidentiality and impartiality.

SAV Advisory is on your Side

By partnering with SAV Advisory, you gain access to a team of experts dedicated to ensuring your business’s cyber health and compliance, allowing you to focus on achieving your business objectives.